Support
Reed is a menu-bar app. There is no website login. Most fixes are a permission or the dictation key.
Email support@fuselink.app
Dictate
How do I start talking?
Click the mic in the menu bar if you need Settings. Hold the dictation key, speak, release. Text pastes at the caret. Double-tap the key to keep recording until the next tap. Esc or HUD Cancel drops the clip.
Globe opens emoji instead of Reed
System Settings → Keyboard → Press Globe key → Do Nothing. Turn the Dictation shortcut off or away from Fn. Or pick Right Option in Reed Settings.
Nothing pastes
The target field has to keep focus. Reed’s overlay is not a window you click. Check Accessibility is on for /Applications/Reed.app. Secure fields and some remote desktops block paste. After changing a permission, quit Reed and open it again.
It says it didn’t hear anything
A tap with no speech is ignored on purpose. Check the input device in Sound Settings. Clips can be at most 60 seconds.
Apple vs Cloud hearing
Apple (the default) turns speech into words on this Mac, then Reed edits the text. Cloud sends the recording to Reed. Change it in Settings → Hearing. Apple hearing needs Speech Recognition permission.
Permissions
Quit and reopen Reed after changing these. Pick /Applications/Reed.app, not a copy inside DerivedData.
Plans and billing
What do the plans include?
Free is 2,000 words a week. Pro is 200,000 words a month. Prices come from the App Store. Buy in the Mac app.
How do I restore a purchase?
Menu bar → Settings → Restore. Sign in with the same Apple ID you used to buy.
How do I cancel?
System Settings → Apple ID → Subscriptions → Reed. Canceling there stops renewal. You can keep using the plan until the period ends. Deleting the Reed account does not cancel the App Store subscription.
How do I delete my account?
Reed → Settings → Delete account. That removes your Reed usage and session. Cancel the subscription separately in System Settings. If you cannot open the app, email support@fuselink.app from the Apple ID on the account.
Contact
Questions, bugs, or feedback: support@fuselink.app.
Please include your macOS version and a short description of what happened. See also our privacy policy and terms.